If you're having trouble logging into your parent portal account, please follow the process below for the quickest resolution. If you contact customer support, you will be asked to follow the same process as outlined below.
Please follow this process before contacting customer support.
Have you already received an invitation from your child's teacher / school and created an account following the instructions in the invitation? If not, ask your child's teacher to send you a parent portal invitation.
If you've already created an account, make sure you are using your username and not your email address to log into your account. This is a common problem.
If you've forgotten your username and/or password, request a password reset. The email you receive will contain the username for your account and instructions for resetting your password.
If you have already tried to reset your password and that didn't work, please contact the teacher or school administrator and ask them to provide you with the email address that is registered to your profile / account. It's possible that an email address was never assigned to your profile / account. If that is the case, please ask the teacher / school administrator to assign an email address to your profile / account. Once they do that, you can use that email address to reset your password.
If you have already contacted the teacher / school administrator and are still unable to access your account, please click the button below to contact customer support.
Enter the email address that is registered to your account in the field below and click the reset password button. You will receive an email in a few minutes that includes your username and instructions for resetting your password.
If you have been unsuccessful in reseting your password and your teacher / school administrator was unable to help you, please fill out the form below to request help accessing your account from iGradePlus customer support.
Your request has been sent. We will respond as soon as possible. Thank you.
