Check to see if your question can be answered by one of the topics below or in the help pages listed above. If it can't, please
contact customer support. We try to respond to all emails as quickly as possible and usually do so within a few minutes to a few hours depending on the criticality of the request, our current request load, and the time of day.
My username and/or password isn't working. What should I do?
If you are getting an invalid username or password error when trying to log into your account, there are a few things you can do to try to resolve the problem yourself before contacting customer support.
- Make sure you are using your username to login and not your email address.
- Can't remember your username and/or password? Request a password reset email
which will contain your username and instructions for resetting your password.
My account has been suspended. What should I do?
As a security feature, staff member accounts get suspended if someone tries to log into the account unsuccessfully a specific number of times.
When this happens an email is sent to the email address registered to the account with instructions for unsuspending the account. If you
don't receive the unsuspend email, please check your SPAM folder. If it isn't found there,
contact customer support.
How do I create an account?
If you are interested in an individual teacher account independent of a school or other teachers, use the sign up pages for our
Free Online Gradebook or our
Premium Online Gradebook.
If you are a teacher or administrator that needs an account for a school that already has a subscription, you should receive an invitation
from one of your school administrators with an account activation key and instructions for how to setup your account.
If you are an administrator looking to create a subscription for your school or school system, please use the sign up page for our
Enterprise SMS.
The system doesn't recognize my email address. What should I do?
If you've attempted to request a password reset email, but the system doesn't recognize your email address, please
consider that you may have used a different email address when you created your account and try another email
address. If that doesn't work,
contact customer support
and provide them with your username.
How come I didn't receive my password reset email?
It is not unusual for automatically generated emails to get treated as SPAM by certain mail clients and/or email servers.
If you do not receive a password reset email within a few minutes of requesting one, check your junk mail folder. If you do not find it there,
the email may be getting blocked by your mail server. In this case, you will need to
contact customer support.
